I decided a while ago that I wanted to save money and jump on the unlimited wireless phone plan bandwagon.  But I went the cheap route with Cricket Wireless and decided to give a prepaid no contracts company a try.  Fan-freaking-tastic choice I made….NOT!  Their actual coverage area is about as big as my ass.  And while I am a plus sized woman; that is still minimal considering how far and wide the United States spans.

I got their most expensive unlimited plan which included “internet”, picture/ text messaging, voice mail, caller id, 3-way calling, call forwarding, and a whopping 30 minutes of roam time a month.  Who the hell still gives a designated amount of roam minutes today…I mean really?  But I didn’t think that I would ever actually be using my roam minutes however because I rarely travel.  But I digress, my most expensive plan totaled about $58 per month with all the taxes and fees included.  No bad I thought.  Until I actually used my phone.  I would send and receive text and picture messages days after I sent them or someone sent them to me.  Mind you I am smack dead in the middle of where their most fabulous amount of coverage should be.  Oh, but I can probably perfectly send my unlimited text to all my friends in Mexico as they advertise.

Well after dealing with this incredible phone company I have finally decided that I have had enough.  I’m getting a real phone plan with a real company…screw you Mexico!  So I called my foreign friends at Cricket Wireless customer service…where they tell me that their name is “Kelly” or “Steve”.  Right, like I buy that for one damn second when “Kelly” & “Steve” barely speak or understand English.  I kindly explain to “Kelly” that the company she works for sucks and I’m cancelling my service.  Great, fine, done, & done.  Then I ask “Kelly” how long will it be before I receive the check for the $611.34 that my mother had overpaid on my account (I know, $611.34?!  Don’t ask, my mom is a little uh duh).  “Kelly” politely explains to me that I have 24 hours after cancelling my service to fax proof to Cricket Wireless that my account was overpaid in order to get refunded.  AND if it wasn’t provided in 24 hours…whoops sorry.

WHAT?!  Is she shitting me?!  Did I just hallucinate?! I know she didn’t just say that.  So I had to verify.  Yep, she repeats just that.  NO WAY?!  I ask “Kelly” if she can see that my account is in the positive of $611.34.  “Kelly” says “Yes Ma’am”.  Um, okay now I’m confused.  How in the hell is THAT not proof that I have overpaid?!  Clearly you have cashed the check thus giving me the positive balance.  “I am sorry ma’am but that is our policy” says “Kelly”.  I will have to leave out the next 30 minutes of conversation that I had with “Kelly” and then a “Steve” because it contained material probably not suitable for most readers.

In my 13 years of being on my own and dealing with an abundance of companies I have NEVER had or even heard of one doing that!  The only time my money has ever been kept by a company is when I owed them.  And that goes for ANY and EVERY company from utilities to credit card companies. This stands true for everyone else I have ever known also.  Holy shit even Directv sent me a damn check for $6 after I cancelled their service no questions asked.  Everyone I tell this story to is shocked…I repeat shocked!  I can’t imagine why?

So now I share my story with you.  DON’T GET A CELL PHONE WITH CRICKET WIRELESS!